Frequently Asked Questions
Returns & Exchanges
Can I cancel my order for a refund?
We can cancel your order for a full refund if you Contact Us within 24 hours of placing your order.
Any cancellation requests after that window will be taken into consideration. If your order has already been processed, your order will need to be returned to receive a refund.
Please Contact Us to cancel your order!
What is your return policy?
For products that meet our free return threshold, we will provide a free return label and full refund or exchange of equal value.
For products that don't meet free return requirements, we still offer full refunds or exchanges of equal value once you have completed your return.
Please Contact Us for any type of return or exchange!
You are eligible for a free return or exchange if...
- Your order (3 or less items) arrived more than 15 business days after you placed your order
- Your items were different than those you ordered (wrong size, color, etc.)
- Your order arrived damaged
- Other reasons will be considered via Contact Us
Can I exchange my order for a different size?
Yes! You can begin your exchange by Contacting Us.
At this time, we can only offer free returns and exchanges for orders that meet our free return threshold. For size exchanges, we offer an exchange of equal value once you have completed your return.
Please Contact Us for any type of return or exchange!
How do I begin my return or exchange?
To begin your return or exchange, please Contact Us, making sure to provide your reason for returning or exchanging, and your desired outcome (refund, new size, etc).
We will determine whether you meet our free return threshold and send you further return or exchange instructions.
Please Contact Us for any type of return or exchange!
My order hasn't arrived yet, can I get a refund or replacement?
Please check the date that you placed your order, as most orders arrive within 10 business days. If your order (3 or less items) hasn't arrived for more than 15 business days after placing your order, you are eligible for a full refund or replacement.
Orders over 3 items may take longer to process & ship. Please contact us for questions about larger order shipping & delivery times.
Please Contact Us for any type of refund or replacement!
Do you accept returns or exchanges on Custom Products & Orders?
Since your order has been personalized for you, we do not typically accept returns for custom orders. For any order (custom or not) that meets our free return threshold, you may still be eligible for a full refund or exchange of equal value.
Please Contact Us for any type of return or exchange!
Shipping
When will my order ship?
Most orders ship within 5 business days and arrive within 10 business days. However, if our production team has an influx of orders, or your order is over 3 items, it may take longer to arrive.
Orders less than 3 items are eligible for a full refund or replacement if the order hasn't arrived for more than 15 business days.
Please Contact Us for any Shipping & Delivery questions!
Do you offer express shipping?
Not yet! We are currently working on our production & shipping times and hope to offer express shipping as soon as possible.
Please Contact Us for any Shipping & Delivery questions!
Product Information
What size should I choose?
Great question! We have put together a resource complete with size charts & tips from customer feedback.
Please visit our Material & Sizing page for all things sizing!
What materials are your products made of?
We strive to use materials with the best quality & composition here at Cool Girl Bride! We have put together a helpful resource for all of your material & care questions!
Please visit our Material & Sizing page for all things materials & care!
Custom Orders
What is the difference between a custom product and a custom order request?
Custom products are Cool Girl Bride products that are already listed in our catalog, and can be ordered without submitting a custom request.
They are more limited in personalization, but arrive faster than custom order requests.
View our range of Custom Products!
If you have an idea of a product that doesn't already exist in our catalog, or you want to personalize one of our designs that doesn't offer customization, you can submit a Custom Order Request!
Custom order requests are reviewed in the order they are submitted, and allow for unlimited customization! If you have an idea, we are happy to help make it happen
Submit a Custom Request!
How do I request a custom order?
We see the vision! You can send custom requests large or small via our Custom Request form.
Be sure to include your design idea, colors, styles, order quantity, and the deadline date for the order. Requests will be reviewed in chronological order & we will get back to you as soon as possible!
Submit a Custom Request!
How much will my custom order cost?
Cool Girl Bride provides the best possible custom order pricing to make luxurious custom events & gifting accessible to all!
Depending on the details, our prices tend to align closely with products we have readily available to order, plus a small custom fee.
Check out our prices for a general idea, and submit a custom request for a more accurate quote!
Can I see examples of previous custom orders?
We'd be happy to show you some of our previous custom work! We have customized our existing products as well executed new designs entirely!
View our Custom Gallery to see for yourself!
If I submit a custom order, will it arrive on time?
While all custom orders & timelines will be considered, our orders can take up to 10 business days to arrive once placed, and even longer for larger orders.
Please consider your order deadline and make sure there is enough time for our team to execute your vision and your order to be processed and shipped.
When submitting a custom request, be sure to include as much information as possible (your design idea, colors, styles, order quantity, deadline date, etc.) to make the process even quicker.
Requests will be reviewed in chronological order & we will get back to you as soon as possible!
Submit a Custom Request!
If you are worried about time, you can also view our existing custom products, which are already designed and ship out much faster than Custom Requests.
View our Custom Products!
Do you only take wedding related custom requests?
You don't have to be a bride, a girl, or even cool to submit a custom request!
We are happy to accept any custom requests for any event! Some previous work includes:
- Bachelorette Parties
- Birthday Parties
- Matching Concert Attire
- Family Travel Groups
- Group Holiday Gifts
- Couple Outfits
- Orders including Youth Sizing
- See Our Custom Gallery for more inspiration!
Submit a Custom Request!
Gifting & Wholesale
Do you have an influencer program?
Though we don't currently have a formal influencer program, we are very open to partnerships!
Please Contact Us for collaborations!
Do you offer wholesale pricing for businesses?
We welcome all businesses looking to include Cool Girl Bride products in their inventory.
While we don't have a formal wholesale setup just yet, please Contact Us for any wholesale questions or requests!